FAQ

Who do I contact with questions?

Orders

What if I need to change my order?

Before you order, please ensure that you have carefully reviewed your order including (size, colour, shipping address etc.) before finalizing your order. If you forgot or made a mistake, that fine, simply email us for help on: help@baguel.com

What’s the status of my order?

We process orders quickly, but we’ll do our best to accommodate any changes to your order. The best way to change or cancel an order is to email: help@baguel.com

Shipping, returns, and exchanges

When will I get my order?

Each order is unique, as a result the processing time depends on several things; the type of order, when you placed it, country etc. Keep in mind that once order is made you cannot make any changes. You can return or exchange it later after shipment. No exceptions!

However, here’s what you can expect from shipping:

Country	Processing Time
UK	7-10 Business Days
EU	7-10 Business Days
US	7-10 Business Days
South America	10-15 Business Days estimate
Asia	10-15 Business Days estimate
Africa	10-15 Business Days estimate
Australia & New Zealand	10-15 Business Days estimate

What is your return policy?

We are happy to issue exchanges/refunds within 7-14 days from the purchase date of a product arrival. Once order is placed, we will ship within 3 business days with a tracking number from the carrier.

How do I set up a return?

For you to set up a return you need to ensure that you meet the following:

Returns within the US must be sent within 7 days upon arrival and in original purchase condition - unworn, in original packaging and undamaged
Returns outside the US must be sent within 14 days upon arrival and in original purchase condition
We won’t refund your original or return postage costs

Email us at: help@baguel.com so we can get started on the return or exchange process.

Is your question not in below list? Feel free to contact us.